At WHITE Salt Restaurant LLC It’s zinger, we aim to ensure your satisfaction with every order. This Refund Policy outlines the conditions under which refunds or replacements are offered for orders placed through our UAE-based food delivery service.

1. Eligibility for Refunds

Refunds or replacements are available if:
Your order is incorrect, incomplete, or damaged upon delivery.
The food does not meet UAE food safety standards (e.g., spoiled or contaminated).
You must report issues within 24 hours of delivery by contacting us at orders@itszinger.com or 00971523664041.

2. Non-Refundable Cases

No refunds will be issued for:

• Orders canceled after preparation begins (cancellations are allowed within 5 minutes of placement).
• Issues due to incorrect delivery details provided by you.
• Personal taste preferences or dietary issues not communicated at the time of ordering (e.g., allergies).

3. Refund Process

• To request a refund, provide your order number and details of the issue.
• We’ll review your request and, if approved, offer a replacement or refund at our discretion, per
• UAE Consumer Protection Law (Federal Law No. 15 of 2020).
  Refunds for online payments will be processed to the original payment method within 7-14 business days.

4. Promotions and Discounts

If your order includes promotions (e.g., 20% off, free delivery), refunds will be adjusted to reflect the discounted amount paid, not the original value.

5. Contact Us

For refund requests or inquiries:
📧 Email: orders@itszinger.com
📞 Phone: 00971523664041